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| Wyoming - Division of Banking |
Mission
“The mission of the Wyoming Division of Banking is to maintain a financial regulatory system for Wyoming that promotes a progressive banking environment, ensures fair and lawful consumer related financial transactions, provides the public with convenient, safe and competitive banking and allows for economic development within this State”.
Statement of Philosophy and Vision
“We are committed through partnership building and open communication to encourage citizens to comply with regulations.
We are committed to perform honest, credible and equitable services in dealing with the public.
We encourage citizens to participate in the process.
We are committed to provide timely, accurate and cost effective services.
We are committed to use technology to increase efficiency.
We are committed to providing a work environment where the employees can grow professionally.
We are committed to use the knowledge and training of our staff”
Use the following link to access current information on the Wyoming Division of Banking.
http://audit.state.wy.us/BANKING/default.htm
Contact and Location Information
Wyoming Division of Banking
Herschler Building, 3rd Floor East
122 West 25th Street
Cheyenne, WY 82002
Phone (307) 777-7797
Fax (307) 777-3555
E-mail contact: maitchison@wyaudit.state.wy.us
Entities Regulated
The following are some of the areas that are regulated by the Wyoming Division of Banking….
- Banks & Banking Abstracts
- Money Transmitters
- Uniform Consumer Credit Code
Complaints
The Wyoming Division of Banking investigates consumer complaints when they involve state-chartered financial institutions and businesses that extend credit to consumers. The Division of Banking investigates consumer complaints in those instances where there is evidence of possible violations of laws or regulations. The Division is not empowered to intervene in private disputes or to represent individuals seeking personal remedies not involving state banking or consumer credit law.
Where do I send my complaint?
Wyoming State-Chartered Banks or Trust Companies - Citizens who have concerns or complaints with state-chartered banks or trust companies located in the State of Wyoming may contact the Wyoming Division of Banking.
Before filing a written complaint, the Division encourages you to communicate directly with the financial institution. If you are unable to resolve the problem, you may:
- Write a letter describing the problem.
- State your attempts to resolve the problem directly with the institution.
- State what you think the institution should do to correct the problem.
- Include copies (not your originals) of pertinent documentations to substantiate your complaint.
- Include your mailing address and a daytime telephone number.
- Send this information to:
Wyoming Division of Banking
Herschler Building, 3 East
122 West 25th Street
Cheyenne, WY 82002
Telephone number 1-307-777-7797
Or, you can send your complaint via e-mail to: Wyoming Division of Banking
They will mail our written response to you after our investigation is completed, but generally within three weeks of receiving your complaint.
Use the following link to access current information and instructions on filing a complaint..
http://audit.state.wy.us/banking/banking/bankingcomplaintprocedure.htm
Rules and Regulations
Use the following link to access current information on the rules and regulations the Division of Banking is responsible for enforcing.
http://audit.state.wy.us/banking/banking/bankinglawsregs.htm
Identity Theft
When it comes to identity theft, the old adage applies, an ounce of prevention is worth a pound of cure. The following are useful tips and information for consumers to avoid identity theft:
- Be careful about giving out your personal information. Don’t give out any personal information over the phone unless you initiate the call;
- Pay attention to your billing cycles. If you don’t get your bills in the mail, be suspicious;
- Be cautious about where you leave your information. Think of your bills as cash, don’t leave them lying around;
- Guard your mail from theft. Be vigilant about checking your mail promptly after it has been delivered. Don’t let it pile up while you are away;
- Watch what you throw away. What may be garbage to you can be stolen treasure to an identity thief;
- Travel light. Don’t carry more checks or credit cards than you need. That will minimize the damage if your wallet is lost or stolen; and
- Check your credit report on a regular basis. Order a copy of your credit report from the three major credit-reporting agencies at least once a year and make sure that the information they have is correct.
- The agencies are:
- Experian 1-800-397-3742
- Equifax 1-800-525-6285
- Trans Union 1-800-680-7289
If a consumer is a victim of Identity theft, he/she should:
- Contact creditors by phone and by certified mail;
- Stop payment on checks and close bank accounts;
- Contact the Department of Motor Vehicles and your local postal inspector;
- File a report with your local police department; and
- Call the FTC’s fraud hotline at 1-877-IDTHEFT.
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